IR4 Service Support


IR4 Service Support
IR4 can tailor support programs to suit our customers’ requirements. With all delivered systems including remote diagnostics, we can instantly identify any issues and provide support. When we come to site, the team that built the system are the people that support the system.
Remote Support
  • Secure and comprehensive remote support solution comprising the following:-
  • Encrypted password protected VPN connection
  • Flexible IT / OT network configurations
  • Customer retains full control over access
  • HMI remote viewer with restricted role
  • Secure access to PLC engineering
  • Isolated control VLAN
  • Supports remote updates